WHITE HEATING PRIVACY POLICY
Last Updated: February 4, 2025
White Heating ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services or interact with our website.
PERSONAL INFORMATION
We collect only the information that you provide to us, whether through our website, over the phone or text message, or in person.
Types of personal information we may collect include:
- Name and contact information
- Phone numbers
- Email addresses
- Service addresses
- Service history
- Payment information
- Communication preferences
WEBSITE ANALYTICS & USAGE DATA
When you browse our website, we automatically collect anonymous data about how you interact with our site.
This information includes:
- Traffic patterns (which pages you visit and how long you stay)
- Visit timing (when you access our site)
- Technical details (your browser type and internet service provider)
- Navigation patterns (how you move through our website)
Important: This data doesn't identify you personally. It simply helps us understand how visitors use our website so we can improve your experience.
HOW WE USE YOUR INFORMATION
We use the collected information primarily for our own internal purposes, such as:
- Provide and improve our heating and cooling services
- Communicate with you about appointments and services
- Send service reminders and maintenance notifications
- Process payments
- Send marketing communications about our services and promotions
- Improve our customer service experience
TEXT MESSAGE COMMUNICATIONS
We use various service providers (including Nextiva, Podium, and FieldEdge) to communicate with our customers via text message. By providing your mobile number, you consent to receive:
- Service appointments and confirmations
- Maintenance reminders
- Special offers and promotions
- Follow-up service information
You can opt-out of marketing text messages at any time by replying STOP to any message.
INFORMATION SHARING
We never sell or rent your personal information to third parties. We may share your information:
- With service providers who assist in our operations
- With text messaging and communication platforms
- With payment processors
- As required by law or to protect our rights
DATA SECURITY
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
We implement appropriate security measures to protect your information, including:
- Encryption of sensitive data
- Secure storage systems
- Limited employee access
- Regular security assessments
This layered security approach helps ensure your information stays protected at all times.
YOUR RIGHTS
You have the right to:
- Access your personal information
- Request corrections to your data
- Opt-out of marketing communications
- Request deletion of your information (where applicable)
COOKIES AND TRACKING
Our website uses cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.
LINKS
When you click on links on our website, they may direct you to websites or services outside of White Heating's control.
A few important points to note:
- We don't control and aren't responsible for how these external websites handle your information
- Each website has its own privacy policy and data practices
- Once you leave our website, this privacy policy no longer applies
We recommend reviewing the privacy policies of any external websites you visit through our links to understand how they collect and use your information.
CONSENT
By using this Website, you consent to the collection and use of information as specified above. We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website.
CONTACT US
If you have questions about this Privacy Policy, please contact us at: https://www.whiteheating.com/contact/